Customer Service Jobs
How would I know if its a call for the company or someone calling me?
You will be permanently connected to our telephone system during the entire period of each work shift resulting in the inability to take personal calls during your shift.Each program has its own requirements, but we generally need agents to work a minimum of 20 hours per week.
How will I be trained?
All of your training will be done online or over the phone similar to online college courses. The training will be either self-paced/independent or lead by a trainer (or a combination of both). No, we have fixed scheduled training times to ensure a trainer is available to answer any questions you may have during your online training modules either via chat room or phone.No - you will complete all training from the comfort of your home. Some of our clients occasionally request that trainees visit one of their local retail or other business outlets in order to better familiarize themselves with the clients products or services. If that were to be the case, we would let you know in advance of accepting a position.You must be a registered user to apply for a job online. When you press the apply button, if you are not a registered user, you will automatically be sent to the registration page.
Are there performance evaluations?
Yes - all of our programs involve quality assurance testing, with performance evaluations and feedback to the agents.We require agents to use a Plain Old Telephone Service (POTS) that uses copper wire to the home. Alpine Access does not allow agents to use VoIP telephone service that transports calls over any public network as it has potential quality and security issues that are not encountered with POTS. Cable services that are delivered to the home without accessing a public network are acceptable.Each of our programs has its own, unique hours of operations. Most of our employment opportunities are for the weekday/daytime hours with at least 4 hours on the weekend.
Will I be required to take a test after training?
You will be tested at various points of your training to ensure your ultimate success once you commence taking calls.Time Tracker uses all your active Customer:Jobs and Service Items. You can hide any customers, jobs, and service items you don’t want transferred to the Time Tracker service, then unhide them again within QuickBooks. Details on how to do this are available when you set up Time Tracker.All of your training will be done online or over the phone similar to online college courses. The training will be either self-paced/independent or lead by a trainer (or a combination of both).
Can I keep my resume confidential?
Yes. With Customer Service jobs, you choose how your contact information and resume are visibile to employers. After signing up, at any time you may change how employers see your contact information and resume. You have three options: Hidden from employers If you wish to remain anonymous to employers, but want them to see your resume, be sure to remove your contact information from your resume.Even though you will be working from the comfort and quiet of your home, you will have the support of your program team. We always have team leaders, coaches or support agents, particularly knowledgeable about your program available to you in secure chat rooms, as well as by phone.
Can you help me find a job?
Customer Service Jobs is a great tool for helping you find a job. Our outstanding customer service staff will help you get the most out of the site.Your schedule is driven by our client programs call volume. Alpine does not guarantee consistent, ongoing, weekly hours. However, if you are available to work on a regular basis, the client program you are working on has a steady weekly need, and if you are performing well, then it is most likely that you will receive the same (or very similar) schedule each week.Yes. With Customer Service jobs, you choose how your contact information and resume are visibile to employers.
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